Faq
We’re here to help! Check out the FAQs below, and if you don’t find what you’re looking for, feel free to reach out to us directly at info@inperennial.com.
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WHO ARE THESE PRODUCTS FOR?
in Perennial is dedicated to helping individuals slow down and prioritize their mental and emotional well-being.
DO YOU SHIP INTERNATIONALLY?
We currently ship in Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, and United Arab Emirates
HOW MUCH IS THE SHIPPING?
Please check our shipping rates here.
WHAT IS THE RETURN POLICY?
All returns must be received within 30 days of the order ship date. Orders received after 30 days, may not be eligible for return/refund. Returns can only be accepted for new and unused products. We will provide return label with your order.
What payment methods do you accept?
We accept most credit cards, Apple Pay, Google Pay, and Shop.
How long will it take for my order to arrive?
Once we receive your order, we start working on it right away! Please allow 1-3 business for processing and 3-4 business days for shipping and delivery. This excludes holidays and Sundays.
Do you offer gift wrapping?
No, we don't currently offer gift wrapping. But please contact us if you are interested in custom orders! We will gladly assist!
Can I track my order?
Absolutely! Once you make a purchase, you will get notifications via email on how to track your order.
CAN I EDIT MY ORDER?
Yes! If your order has already been processed, please email us within 48 hours, we can update your order upon request. Please note, cancellations can't be made until order has been processed and you received the item. Please refer to our return policy.